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IRS Highlights Online Tools and Resources Ahead of Tax Filing Season
The IRS encouraged taxpayers to use its online tools and resources to find the information they need to be ready to file their 2021 federal tax returns, including important special steps related to Economic Impact Payments (EIP) and advance Child Tax Credit (CTC) payments. This is the third in a series of reminders to help taxpayers get ready for the upcoming tax filing season. Additionally, a special page is available on the IRS website that outlines steps taxpayers can take to make tax filing easier.
Individuals, especially those who do not usually file tax returns, were urged to file their 2021 tax return electronically beginning January 24, 2022. Further, the IRS advised taxpayers to use a tax preparation software or a trusted tax professional to help guide them through the process and avoid making errors. Filing an incomplete or inaccurate return may mean a processing delay that slows the resulting tax refund.
Recovery Rebate Credit and Economic Impact Payments
Individuals who did not qualify for a third Economic Impact Payment or got less than the full amount may be eligible to claim the Recovery Rebate Credit. However, they will need to know the total amount of their third Economic Impact Payments received to calculate their correct 2021 Recovery Rebate Credit amount when they file their 2021 tax return. The IRS announced that it would send Letter 6475 with the total amount of the third Economic Impact Payment received beginning in late January.
Advance Child Tax Credit Payments
People will need to know the total amount of advance payments they received in 2021 to compare them with the full amount of the Child Tax Credit that they can properly claim when they file their 2021 tax return. Those who received the advance payments can access their online account to check the total amount of their payments. The IRS will also send Letter 6419 to provide the total amount of advance Child Tax Credit payments received in 2021. Accordingly, eligible families who did not get monthly advance payments in 2021 can still get a lump-sum payment by claiming the Child Tax Credit when they file a 2021 federal income tax return this year. This includes families who do not normally need to file a return.
IRS Online Tools and Resources
The IRS drew attention to its various online tools and resources, such as:
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The Interactive Tax Assistant: The Interactive Tax Assistant answers general tax law questions, including helping to determine if a type of income is taxable or if someone is eligible to claim certain credits and deductions. With changes to income and other life events for many in 2021, tax credits and deductions can mean more money in a taxpayer’s pocket.
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Online Account: Taxpayers can use their Online Account to securely see important information when preparing to file their tax return or following up on balances or notices. Moreover, taxpayers can view the amount they owe, make and track payments and view payment plan details. Taxpayers can also manage their communication preferences to go paperless for certain notices from the IRS, or to receive email notifications when the IRS sends them a new digital notice.
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Where’s My Refund?: Taxpayers can check the status of their refund using the Where’s My Refund? tool. The status is available within 24 hours after the IRS accepts their e-filed tax return or up to four weeks after they mailed a paper return.
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IRS Free File: Starting January 14, the IRS Free File program, available only through the IRS website or the IRS2Go app, will offer brand-name tax preparation software packages. Those who earned $73,000 or less in 2021 may qualify for Free File guided tax software. The software does all the work of finding deductions, credits and exemptions. Some of the Free File offers may include a free state tax return. Taxpayers comfortable filling out tax forms, can use Free File Fillable Forms, the electronic federal tax forms paper version to file their tax returns online, regardless of income.
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Direct Deposit: Direct deposit gives taxpayers access to their refund faster than a paper check. Individuals can use a bank account, prepaid debit card or mobile app to use direct deposit and will need to provide routing and account numbers.
IRS Highlights Special Charitable Tax Benefit
The IRS has joined with several leading nonprofit groups to highlight a special tax provision that allows more people to deduct donations to qualifying charities on their 2021 income tax return. Accordingly, the Independent Sector and National Council of Nonprofits joined with the IRS to highlight this pandemic-related provision where married couples filing jointly can deduct up to $600 in cash donations and individual taxpayers can deduct up to $300 in donations.
Taxpayers do not need to itemize deductions on their tax returns, under the temporary law, to take advantage of the tax provision, which creates tax-favorable donation options not normally available to about 90 percent of tax filers. Ordinarily, people who choose to take the standard deduction cannot claim a deduction for their charitable contributions. But this special provision permits them to claim a limited deduction on their 2021 federal income tax returns for cash contributions made to qualifying charitable organizations by December 31, 2021.
Further, the IRS highlighted the new provision and urged people to make sure they donate to a qualifying charity. The special Tax Exempt Organization Search tool on the IRS website can help people make sure they donate to a qualified charity. Cash contributions to most charitable organizations qualify for a deduction. But contributions made either to supporting organizations or to establish or maintain a donor advised fund do not. Contributions carried forward from prior years do not qualify, nor do contributions to most private foundations and most cash contributions to charitable remainder trusts.
Nearly nine in ten taxpayers take the standard deduction and could potentially qualify. Under this provision, tax year 2021 individual tax filers, including married individuals filing separate returns, can claim a deduction of up to $300 for cash contributions made to qualifying charities during 2021. The maximum deduction is increased to $600 for married individuals filing joint returns. Moreover, cash contributions include those made by check, credit card or debit card as well as amounts incurred by an individual for unreimbursed out-of-pocket expenses in connection with their volunteer services to a qualifying charitable organization. However, cash contributions do not include the value of volunteer services, securities, household items or other property.
Finally, the IRS encouraged all donors to be wary of scams masked as charitable solicitations. Criminals create fake charities to take advantage of the public’s generosity. Fake charities once again made the IRS’s Dirty Dozen list of tax scams for 2021. In October, the IRS also joined international organizations and other regulators in highlighting the fight against charity fraud.
Pandemic Highlights IRS’ Underfunding Issues
Two recent reports, one from the Internal Revenue Service and the other from the National Taxpayer Advocate, show how the ongoing pandemic exposed the effects of being an underfunded agency.
The IRS in its recently issued Progress Update report for fiscal year 2021, highlights some of those issues caused by the pandemic and how the agency is working to respond to them.
In a separate blog post about the report, IRS Commissioner Chuck Rettig noted that the agency is “working through tax returns filed in 2021 and we are unable to answer an unprecedented number of telephone calls. Simply put, in many areas we are unable to deliver the amount of service and enforcement our taxpayers and tax system deserves and needs.”
He said the IRS will do all it can in 2022 and beyond with the resources it has, but added that “additional resources would help our employees do more in 2022 and beyond”.
Indeed, the progress report highlights that the agency “lost more critical full-time positions between FY 2020 and FY 2021, which included key enforcement personnel. These loses included revenue agents and revenue officers who audit returns and perform collection activities, as well as special agents in our Criminal Investigations organization who investigate tax-related crimes and other issues. Although our workforce increased since FY 2019, the IRS FY 2021 permanent workforce is still below the FY 2010 permanent workforce level.”
In spite of the challenges, the report highlighted some of the year’s successes, including distributing a third round of economic stimulus payments and other changes that were part of the American Rescue Plan, issuing a Spanish-language Form 1040, a 93 percent conviction rate within its Criminal Investigations division, and collecting $4.1 trillion in gross tax receipts.
National Taxpayer Advocate More Critical
While the IRS report focused on more of the positive accomplishments of the agency in FY 2021, the National Taxpayer Advocate’s annual report to Congress painted a more critical picture of a struggling agency, with one key agreement – that the agency needs more resources to effectively do its job.
“Over the past year, there has been a tendency to focus on the unique challenges posed by the pandemic and to attribute IRS service and technology shortcomings to these circumstances”, National Taxpayer Advocate Erin Collins wrote in the report. “There is no doubt the pandemic has had a big impact, but taxpayer services and technology at the IRS were inadequate long before the pandemic.”
For example, she notes that the number of individual returns has increased by 19 percent since FY 2010 while the agency’s baseline appropriation on an inflation-adjusted basis has decreased by nearly 20 percent. One way this has affected the agency was in its ability to answer calls, something it was struggling to do prior to the pandemic. In FY 2019, it received nearly 100 million calls, but answered only 29 million calls.
“That is simply a resource issue. Additional technology resources and more employees are required if the IRS is going to answer more telephone calls,” Collins said.
The NTA report also noted that as of December 18, 2021, the IRS reported 2.3 million unprocessed returns and amended returns.
“We have seen cases where processing has taken considerably longer than 20 weeks, including more than a year,” Collins said in the report. “The manual reviews will take substantial time, preventing the IRS from digging out of that hole in the foreseeable future.”
It also noted that the agency took months to process taxpayer responses to IRS notices, delaying refunds and in some cases leading to premature collection notices.
The limited resources also affected the Taxpayer Advocate Service from doing its job adequately.
“Congress created TAS to serve as a ‘safety net’ for taxpayers, but over the past few years, the combination of more cases, fewer experienced Case Advocates, and an inability to close cases due to limited IRS resources has caused the TAS safety net to fray,” Collins reported, noting that the number of cases from FY 2017 to FY 2021 rose by 58 percent while inflation-adjusted funding decreased by six percent. Cases comes from congressional referral rose dramatically as well, from an average of 10,000-11,000 referrals per year to 66,000 referrals last year.
Collins made a number of recommendations, including providing the agency with more funding; reduce barriers to e-filing; hire more customer service representatives and implement call-back technology to eliminate people waiting on hold; expand online functionality; and improve communications with taxpayers.